Keep every enquiry moving
The Enquiry Desk.
The hallway of the house.
Every enquiry from every channel in one place. A call, a web form, an email, a WhatsApp. Each one gets a next step, and gets chased by text until a human deals with it. You never log in to anything.
Built. Running behind our own site today.
One enquiry, start to finish
What happens to an enquiry
The same thing, every time, whichever door it came in.
- 1
In
A call, a form on your site, an email you forward, a WhatsApp. A second enquiry from the same number within a week lands on the same row.
- 2
Alert
You know within seconds.
- 3
Chase
A text the same day and again at two days, signed by your business, inside your opening hours, never before eight in the morning or after eight at night. A quoted job is chased at three days and seven.
- 4
Reply
A reply stops the chase. A reply that says nobody has been in touch is flagged hot. STOP is honoured everywhere, on every channel.
- 5
Friday
A numbered list to your own phone. You answer from the van. 2 4500 for a quote, won 3, lost 1, or LIST to see it again.
- 6
Monday
A report by email. What came in, by channel. Answered within a day. Chased, replied, quoted, won. What is still open, by size.
The enquiry you just watched
A week of chasing you did not do
Nobody sat at a screen. The desk texted, listened, and wrote the list. You typed nine characters.
Example
What you get
- Every enquiry from every channel in one place.
- An alert within seconds.
- Chased by text until it is answered, in your name.
- Your opening hours respected, and nothing before eight or after eight.
- A Friday list to your phone, answered from the van.
- A Monday report by email.
- STOP honoured on every channel.
- Nothing to log into.
What it will not do
- Give you a screen to keep up to date. Owners neglect dashboards, so the list lives in your texts.
- Chase on WhatsApp. A phone call is not permission to message someone there.
- Chase invoices, or read quotes out of your emails.
- Chase anyone who rang one of our example businesses.
Why it matters
Running a list is a job. You have already got one.
The enquiries that go quiet are not the ones that said no. They are the ones nobody got back to.
Every enquiry, one place.
Every one, a next step.
Chased until it is answered.
A list on Friday.
A report on Monday.
You reply from the van. The desk does the rest.
Two real people, not a platform.
We’re Anthony and Bobby. We build and mind every receptionist ourselves, from Glasgow, and you get our mobile numbers. If something’s not right, you tell one of us and it gets sorted.
AnthonyCo-founder · Tech
BobbyCo-founder · CustomersGive every enquiry a next step
Nothing left standing in the hallway.
Tell us how enquiries reach you today, and we will show you what the desk would do with the next one.