Books MOTs and services
Offers free slots from your diary and books the car in while the customer is on the line.
For garages
You’re under a bonnet. Your receptionist picks up.
Garages miss calls because the team is in the workshop. Your receptionist answers for you, takes the vehicle details and the problem, and books MOTs, services and repairs into your diary.
What your receptionist does for a garage
Takes the car details
The make and model, what’s wrong and the best number to call back.
Answers the usual questions
Your hours, where you are, what an MOT costs and when you’re next free.
Moves or cancels bookings
Customers can change a booking themselves, and your diary updates.
Sends a confirmation text
The customer gets the time and your details by text, where texts are set up.
Passes on the tricky ones
Anything she can’t answer, like the price of a repair, comes to you with the details so you can call back.
How it sounds
MOT runs out Friday. Booked before lunch.
Here’s a WhatsApp to a made-up garage, Merchant Row Garage, whose receptionist is called Isla. Your customers would talk to yours, with your name and your prices.
My MOT runs out on Friday. Can you fit me in before then?12:08
I can do Thursday at 9am. Would that work, and what car is it?12:08
Yes, that works. It’s a 2019 Vauxhall Corsa.12:09
Thanks. You’re booked in for Thursday at 9am. I’ve texted you the booking.12:09
MOTThu · 9:00
- Customer
- Mr Singh, Govanhill
- Car
- 2019 Vauxhall Corsa
- Booked by
- Isla, by WhatsApp
Questions she answers for you
From the details you give us when we set her up.
- “How much is an MOT?”
- “Can I wait while you do it?”
- “Do you do servicing?”
- “When can you look at my brakes?”
- “Are you open on Saturdays?”
- “Can I move my MOT to next week?”
Want a receptionist for your garage?
Hear Anna, our own receptionist, then we’ll build yours.