Books viewings
Offers free slots from your diary and books the viewing while the caller is on the line.
For lettings
You’re out on a viewing. Your receptionist is booking the next one.
Letting agents and landlords miss calls while they’re showing flats. Your receptionist answers for you, books viewings into your diary and takes repair reports from tenants.
What your receptionist does for a letting agent
Takes repair reports
What’s wrong, the address and how urgent it is, passed on to you.
Answers the usual questions
Whether a flat is still available, the rent and the move-in date, from the details you give us.
Moves or cancels viewings
Callers can change a booking themselves, and your diary updates.
Sends a confirmation text
The caller gets the time and the address by text, where texts are set up.
Covers evenings and weekends
Calls after hours still get answered, and urgent repairs are passed straight to you.
How it sounds
A viewing request at 9pm, booked by 9.01.
Here’s a WhatsApp to a made-up agency, Queen’s Crescent Lettings, whose receptionist is called Isla. Your callers would talk to yours, with your name and your prices.
Hi, is the two-bed on Hyndland Road still available? Can I see it?21:00
Yes, it is. There’s a viewing slot on Wednesday at 5:30pm. Does that suit?21:00
That’s great, thanks.21:01
You’re booked for Wednesday at 5:30pm. I’ve texted you the address and the time.21:01
Two-bed viewingWed · 17:30
- Caller
- Mr Grant
- Property
- Two-bed, Hyndland Road
- Booked by
- Isla, by WhatsApp
Questions she answers for you
From the details you give us when we set her up.
- “Is the flat still available?”
- “How much is the rent?”
- “Are pets allowed?”
- “When can I move in?”
- “My boiler’s broken. Who do I tell?”
- “Can I move my viewing?”
Want a receptionist for your letting agency?
Hear Anna, our own receptionist, then we’ll build yours.