Books quote visits
Offers free slots from your diary and books the visit while the customer is still on the line.
For trades
You’re up a ladder. Your receptionist isn’t.
Plumbers, electricians, joiners, roofers and builders miss calls because they’re working. Your receptionist answers for you, takes the job details and books the visit into your diary.
What your receptionist does for a trade business
Takes the job details
What’s wrong, the address, how urgent it is and the best number to call back.
Answers the usual questions
The areas you cover, your call-out charge, your hours and when you’re next free.
Moves or cancels visits
Customers can change a booking themselves, and your diary updates.
Sends a confirmation text
The customer gets the time and your details by text, where texts are set up.
Covers evenings and weekends
Calls after hours still get answered, and urgent jobs are passed straight to you.
How it sounds
A leak at 6.42pm, booked by 6.43.
Here’s a WhatsApp to a made-up plumber, Kelvin Plumbing & Heating, whose receptionist is called Isla. Your customers would talk to yours, with your name and your prices.
Hiya, I’ve got a leak under the kitchen sink. Can someone come out?18:42
Sorry to hear that. Is water still coming through, or have you turned it off?18:42
Turned it off at the stopcock.18:43
Good. I can get someone to you tomorrow at 8am. Does that suit?18:43
Yes, that’s great.18:43
Done. You’re booked for 8am tomorrow. I’ve texted you the booking.18:43
Leak under kitchen sinkTomorrow · 8:00
- Customer
- Mrs Reid, Partick
- Urgency
- Water off at the stopcock
- Booked by
- Isla, by WhatsApp
Questions she answers for you
From the details you give us when we set her up.
- “Do you cover Paisley?”
- “How much is a call-out?”
- “Can anyone come out today?”
- “Do you service boilers?”
- “What are your hours?”
- “Can I move my visit to Friday?”
Want a receptionist for your trade business?
Hear Anna, our own receptionist, then we’ll build yours.